TERMS OF POLICY
Welcome to Medical Tourist Greece (medicaltouristgreece.com). These Terms of Use govern your access to and use of our platform, services, and digital tools. By accessing our website or booking a service, you unconditionally agree to these terms.
1. Acceptance of Terms
Medical Tourist Greece (referred to as "the Platform," "we," "us," or "our") provides a digital portal connecting international patients ("Users," "Visitors," or "Patients") with licensed healthcare providers, clinics, and medical professionals in Greece ("Partners" or "Healthcare Professionals").
- Eligibility: Our booking and inquiry services are intended solely for adults (18+). Minors under 18 must have explicit parental or guardian consent to use our services.
- No Medical Advice: The Platform itself does not provide medical diagnoses, treatments, or direct medical advice. All medical opinions, consultations, and treatments are provided solely by our independent, licensed partner healthcare professionals.
2. Our Services
We facilitate seamless healthcare experiences for international patients visiting or consulting with medical professionals in Greece. Our primary services include:
- Doctor & Clinic Directory: Search and view profiles, qualifications, medical specialties, and pricing for licensed medical partners in Greece.
- Appointment Booking: Schedule both in-person clinic visits in Greece and remote virtual consultations.
- Direct Messaging (Online Chat): Connect with medical personnel for basic inquiries, informational guidance, and pre-travel coordination.
3. Telehealth & Video Consultations
To accommodate international patients before they travel to Greece, we offer a dedicated Video Consultation service.
- Technical Requirements: To participate in a telehealth session, you must use a compatible device (computer, tablet, or smartphone) with a functioning camera, microphone, and a stable internet connection. Consultations must take place in a private, quiet space to protect your medical privacy.
- Limitations of Telehealth: A video consultation is a preliminary or follow-up tool and cannot fully replace a physical medical examination. If your consulting doctor deems a physical examination necessary for a safe clinical assessment, you will be advised to book an in-person appointment.
- Recording Prohibited: To safeguard patient-doctor confidentiality and comply with privacy laws, recording the video consultation (audio or video) by either party is strictly prohibited.
Technical Issues
If a consultation cannot be completed due to verified technical issues affecting our platform or the healthcare provider's connection, we will work with you to:
- Reschedule the consultation at no additional charge, or
- Provide a full or partial refund where appropriate.
Technical issues caused by the user's internet connection, device, browser configuration, or local network may not qualify for a refund. Each request will be reviewed individually.
4. Payments, Cancellations, and Refunds
All financial transactions on our platform are processed securely.
Cancellation & Refund Windows
To respect the schedules of our medical partners, we enforce the following cancellation policy:
| Cancellation Timing | Charge / Refund Details |
| More than 3 hours before the scheduled appointment | No charge. Full refund of any deposit/prepayment. |
| Less than 3 hours before the appointment (or No-Show) | 50% of the service cost will be charged. |
| Technical Issues (Platform-side failure) | If a video consultation cannot occur due to a verified platform technical failure, no charge is applied, and a full refund or free reschedule is issued. |
Disclaimer: Medical Tourist Greece operates solely as a facilitator. Any billing disputes regarding treatments received physically at partner clinics in Greece must be resolved directly between the patient and the respective healthcare facility.
5. User Code of Conduct
We maintain a safe, respectful, and professional environment for both patients and medical staff.
- Appropriate Use: Any communication via live chat, video, or email must remain professional. Offensive, abusive, or inappropriate language will result in immediate termination of your account and cancellation of any pending services without a refund.
- Truthful Information: You agree to provide accurate, up-to-date, and complete health and identity information when booking appointments or submitting inquiries.
6. Emergency Medical Situations
⚠️ IMPORTANT SAFETY NOTICE: Medical Tourist Greece is not an emergency services platform. If you are experiencing a severe, life-threatening medical emergency or mental health crisis, please contact your local emergency services immediately (dial 112 in Greece/Europe, or 911 in the US/Canada) or proceed to the nearest hospital emergency room.
Have Questions About Our Policies or Booking?
Frequently Asked Questions
How do I cancel or reschedule my appointment?
You can cancel or reschedule your appointment directly through your user dashboard or by contacting our support team at contactus@medicaltouristgreece.com. Please remember that cancellations must be made at least 3 hours prior to your appointment time to avoid a cancellation fee.
What happens if my video consultation has technical issues?
If a virtual consultation cannot take place or is cut short due to a technical failure on our platform or on the doctor’s side, we will reschedule your session for free or issue a full refund. If the technical issue is on your end (e.g., poor local internet connection), please contact us, and we will review your case individually.
How long does it take to receive a refund?
Once a refund is approved, it is typically processed within 5 to 7 business days. The exact time it takes to reflect in your account depends entirely on your bank or credit card issuer.
Can I get a refund for treatment received at a clinic in Greece?
No. Medical Tourist Greece only manages and refunds the online booking deposits or virtual consultation fees paid directly on our platform. Any payments made physically at partner clinics in Greece are subject to that specific healthcare facility's own billing and refund policies.
What if I miss my scheduled appointment (No-Show)?
To respect our medical partners' schedules, missed appointments without a minimum 3-hour notice are subject to a 50% cancellation fee. The remaining deposit amount will be refunded to your original payment method.
Can these policies change?
Yes. We reserve the right to update or modify this Refund and Cancellation Policy at any time to reflect changes in our services or legal obligations. Any updates will be posted directly on this page with an updated revision date. We encourage users to review this policy periodically.
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