At Medical Tourist Greece, we are committed to providing a professional, transparent, and reliable healthcare appointment booking experience. This Refund Policy explains when refunds may be available for consultation services booked through our platform.

By booking an appointment through our website, you agree to this Refund Policy.

Consultation Services

Our platform enables users to schedule online medical consultations with licensed healthcare professionals.

Payments made through our platform are for the consultation service provided by the healthcare professional. Consultation fees are not payments for any specific diagnosis, prescription, treatment, medication, or clinical outcome.

Appointment Cancellation by the Patient

Patients may cancel an appointment before the scheduled consultation time.

Refund eligibility depends on when the cancellation is made:

• More than 24 hours before the scheduled appointment: Eligible for a full refund.
• Less than 24 hours before the appointment: A cancellation fee may apply, and the remaining balance, if any, will be refunded.
• After the scheduled consultation time: Refunds are generally not available.

Where applicable, approved refunds will be issued to the original payment method.

Appointment Cancellation by the Healthcare Provider

If the healthcare provider cancels or is unable to attend the scheduled consultation, you may choose one of the following options:

• Reschedule your consultation at no additional cost, or
• Receive a full refund of the consultation fee.

Technical Issues

If a consultation cannot be completed due to verified technical issues affecting our platform or the healthcare provider's connection, we will work with you to:

• Reschedule the consultation at no additional charge, or
• Provide a full or partial refund where appropriate.

Technical issues caused by the user's internet connection, device, browser configuration, or local network may not qualify for a refund. Each request will be reviewed individually.

Completed Consultations

Once a medical consultation has been completed, consultation fees are generally non-refundable.
This applies regardless of:

• The medical outcome.
• Whether a prescription is issued.
• Whether a referral is provided.
• Whether additional treatment is recommended.
• Whether the consultation meets your personal expectations.

Healthcare professionals make independent clinical decisions based on their professional judgment.

No Guarantee of Prescription or Treatment

Booking a consultation does not guarantee:

• A diagnosis.
• A prescription.
• Any specific medication.
• A referral.
• A medical certificate.
• Any particular treatment recommendation.

Refunds will not be provided solely because a desired medical outcome was not achieved.

Duplicate Payments

If you believe you have been charged more than once for the same appointment, please contact our support team as soon as possible.

Verified duplicate charges will be refunded promptly.

Unauthorized Transactions

If you believe your payment was made without your authorization, please contact us immediately.

We may request additional information to investigate the transaction before determining whether a refund is appropriate.

Processing Time

Once a refund has been approved, we will initiate the refund through the original payment method.

Depending on your payment provider or financial institution, refunds are typically processed within 5 to 10 business days, although actual processing times may vary.

Exceptional Circumstances

We understand that unexpected situations may arise.

Refund requests outside this policy may be considered on a case-by-case basis, taking into account the circumstances and any applicable legal obligations.

Approval of such requests is at our sole discretion unless otherwise required by law.

How to Request a Refund

To request a refund, please contact our support team with the following information:

• Full name
• Email address used for booking
• Appointment date and time
• Booking reference number (if available)
• Reason for the refund request

Please submit refund requests within 14 days of the scheduled consultation date unless a longer period is required by applicable law.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

The latest version will always be available on our website, and the Effective Date at the top of this page will indicate when the policy was last revised.